What is Conflict Resolution, Customer Complaint Handling, Transformative Mediation, Michael Yapko, Facilitative Mediation

Services

Injury Management

Occupational Rehab Consulting Services

Dispute Resolution

Mediation Negotiation

Counselling

EAP Counselling Trauma Debriefing Private Counselling

Training Services

Training

EAP Assistance Programme Counselling

Employee assistance programme counselling is an employer funded short term counselling service which is available for staff with both personal or work related issues. click to hide

Alternative Dispute Resolution

Alternative Dispute Resolution Services (ADR) encompasses a range of activities including mediation, negotiation and conciliation. Alternative Dispute Resolution, is a way of resolving disputes without going to court. Most types of ADR use a neutral third person to help the parties arrive at an agreement or settlement. Alternative dispute resolution is a less formal process than the courts and is less costly and the participants have a far greater influence on the outcome. click to hide

Complaint Handling Systems

Organisations that are open to feedback from clients and customers, especially when the customer has a complaint, can benefit from having simple and effective complaint management systems.

Dial M for Mediation can help your organisation by designing and implementing a tailored complaint handling system that is easy to use and responsive to your business needs. This will allow you to resolve the problem and improve your own organizations processes by analysing the cause of the complaint. We can also assist you in evaluating your current systems and ensure that they reflect good practice and meet your business objectives. click to hide

Mediation

100% Agree

Carolyn has a success rate of 100% when conducting joint mediations (i.e. all of these mediations concluded in agreements). click to hide

Specialist

EAP Counselling

Employers supporting staff.
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Alternative Dispute Resolution

Working Together
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Mediation

100% Agree.
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Articles by Carolyn Manning